- If they promise to not do it again and they keep their word
- Look in to their eyes- can they look right at you?
- They realized what they did and beat themselves up over it.
- They might try to do something that makes you happy even though they hate it.
These are just some things to look at when considering if they mean "I'm sorry"
You can always tell when a person is just saying it to say it. Look at the above examples. It will be the opposite answer/response.
My advice to you is don't let anyone say I am sorry over and over again if they haven't changed what they've done.

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